Very satisfied. My original reservation for a Volvo XC60 was upgraded to a Volvo XC90 by the store. The vehicle was very new, having only 5600 miles on it, and the trunk space was much larger compared to the XC60. The staff was professional and attentive.

Excellent service, very efficient.

The pre-authorization deposit was directly charged, and there was a 200 RMB loss due to exchange rate differences during the refund.

Upgraded the vehicle.

No lines, but it took more than an hour to process my order, extremely inefficient. The car prepared for me was 1-2 categories smaller than what I booked, and our luggage couldn't fit in the trunk. Fortunately, after coordination with QEEQ, they agreed to change the car, but there were no larger cars available on-site. After waiting for more than an hour (the rental desk clerk kept making calls), they still couldn't find a suitable car. Eventually, I had no choice but to take a smaller BMW 320d, which caused us to have to put a suitcase in the back seat. This car is a diesel hybrid, extremely fuel-efficient, consuming less than 5 liters per 100 kilometers.