This time the car pick-up experience was poor. I arrived at the store early and waited for over an hour with no car available. I had no choice but to settle for a sedan that couldn't fit my luggage. Later, I went to the airport to exchange it, but there were still no cars available, so I had to make do. While the staff at the store were polite, they couldn't resolve the issue.

Very satisfied

The store is small and there are limited car models. The interior is very dirty.

They are sneaky, crucial payment terms are not explained. They talk about all the services that don't require payment, but make you sign for $845 insurance, hidden in very faint print. Lesson learned!

Very deceptive, didn't explain key payment terms. They talk about all the no-cost items, and when you sign, the printout is very faint. It looks like you're just signing for the car, but it hides $845 insurance fees. Lesson learned!