Very satisfied. The pickup process took a bit longer, but luckily there was no one ahead of us. The delay was because the order needed to be confirmed. Our flight arrived earlier than expected, but the staff were accommodating. Once the information was verified, we got the car without any hassle. There was no hard sell either. An excellent experience overall.

The car is very new and in excellent condition!

It was okay. I arrived at night and there were no clear instructions, so it took me quite a while to find the car.

Very convenient and handy

The process was quite convenient. You just need to drop the key in the small house at the exit when returning the car. The road assistance is just a card with a contact number, costing 10 NZD/day, which I found useless and a waste of money. Because traveling to Milford Sound requires you to rent snow chains, you have no choice but to rent them for 12 NZD/day. If the store doesn't explicitly say you need to rent them, don't bother.