Operated by Fox, the car pickup process was quick. The staff provided a Nissan Kick, but due to concerns about the visibility of the trunk and safety, I requested a change. The front desk promptly replaced it with a Jetta, which had a larger trunk capacity and fully met my needs.

Satisfied

Satisfied

I HAD A GOOD EXPERIENCE WITH FOX IN SAN JOSE 2 WEEKS EARIER. THIS TIME THERE WERE A NUMBER OF ISSUES 1) IT TOOK 30 MINUTES FOR THE SHUTTLE TO TURN UP FROM LAX 2) THERE WAS A 20 MINUTE WAIT IN THE QUEUE AT FOX 3) THERE WERE NO MIDSIZED SUVS AVAILABLE WHEN I WENT TO SELECT A CAR SO I WAS GIVEN A VERY LARGE JEEP WHICH I FOUND VERY CUMBERSON TO MANOUVRE AND DRIVE. 4) I WAS QUOTED $105? PLUS PETROL @ AROUND $5 PER GALLON. I FELT I WAS RIPPED OFF WHEN CHARGED $150 IN THE END AS THE FUEL GUAGE WAS JUST UNDER FULL!

In my 10 years of traveling through the US and Canada using the Zuzuche platform, this was the worst car rental experience. To summarize, I paid for an Audi Q5 but was given a Toyota Corolla, the smallest model. After complaining, they reimbursed me $44... I rented the car for 5 days, and the refund didn't even cover the price difference for one day. By the way, the rental company was 'Fox Rent a Car' in Los Angeles, so be cautious.