Good

There was no information on what type of fuel was needed, and there was no vehicle manual inside the car. The lack of detailed instructions makes it less user-friendly compared to car rental services in other countries like Japan.

Our check-in person wasn't very nice and forced me to upgrade to their full cover as I didn't have a credit card, they would not accept my excess cover I had purchased elsewhere. The upgrade to full cover was also over 4 times what it would have been if I had selected this option at time of purchase (€20 vs. €90). Pretty predatory. Also the car was only half full of petrol when we picked it up. Our check out person was very nice though.

Le loueur m’a forcé à prendre une assurance malgré la carte visa premier sous prétexte que l’assurance ne fonctionne pas en Irlande, ce qui est faux. En cas de refus, pas de voiture et en cas d’annulation je n’etais pas remboursé à 100%.

We got a car that definitely exceed our expectations. Staff were professional and helpful. No hassle regarding insurance. Insurance was offered but he staff did not insist on it.

Excellent booking platform. Everything is clear in terms of insurance policies - basic vs super. All information regarding documentation required was clear. Online support was great.