The car pickup time took too long, up to 3 hours. I saw some customers who arrived earlier waiting for 5 hours.

Not many people, car pickup was very quick

Very reliable company. When the car battery died, they provided free jump-start service.

The rental company is conveniently located; just get off the airport's small train. However, the forced charges are annoying. The order also did not match what was on the rental website.

At the New York airport branch, a plus-sized African American staff member served us with an indifferent attitude and slow actions. Despite arriving on time to pick up the car, she told us it would take another two to three hours for it to be ready. As we were in a hurry, we asked for any available similar car. Only then did she provide a Toyota. This wouldn't have been a big issue, but she mentioned they were changing the policy from full-to-full fuel to full-to-empty. In our rush, we agreed, but the fuel tank was only at 90%. When we returned the car, we were charged over $90 for the fuel and taxes. It's unfair to expect a car to be returned with an empty tank.