The overall service was excellent, very efficient, and easy to communicate.

The service was excellent this time. I forgot to leave the lock in the car while on my way to the airport. When I realized it, I handed it to the driver who took me to the airport. He said he could deliver it to the company for me. I really appreciated this great service.

The car rental store aggressively upsold unnecessary services and set traps. I rented a car in Los Angeles and returned it in San Diego, a 130-mile journey for one day. I made my booking with full insurance, returning the car with a full tank, for a total cost of 996 RMB. However, during pickup, they added an 'any fuel return' option and roadside assistance, which cost an additional $144.29. Since I picked up the car in the middle of the night, I instructed the staff to proceed as per my reservation and signed without carefully reviewing the details. For a one-day rental between Los Angeles and San Diego, driving 200 kilometers, the total cost was 996 RMB plus $144.29. This turned out to be my most expensive rental experience in the United States in over a decade of renting cars. Very disappointing!

I accidentally booked for the weekend after, instead of the weekend I needed the car for, but the Budget staff were SO helpful and managed to get me a car to use for the weekend. Thank you, thank you, thank you.

When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.