Good

There were staff members onsite to guide and arrange.

The rental company booked the wrong car. The store tried to find another car but couldn't. The car I got was completely different from what was online; it was a cargo van, not a 9-seater. I had to pay 15 times the price to get a car to my destination. I demand compensation.

Alamo office at Bristol airport a little bit of a treck and not the easiest to find. Friendly and helpful member of staff who guided me over the phone to the Alamo office. Hire car sign not well signed on entry to East Mids Airport, very small print on sign indicating left at first roundabout. Bigger sign/ print would help.

Easy, user friendly site to find and book a car.