The car rental location was poorly managed, and I waited in line for over an hour. This was the first time in over ten years of renting cars abroad that I experienced this. When it was finally my turn, the staff couldn’t locate the car and started discussing options with me. It seemed like the car model I reserved didn’t matter, and they would just give me whatever was available. I originally booked a Ford Focus because I had two 24-inch suitcases and a large backpack, but they insisted I take a Mini. I mentioned that my luggage wouldn’t fit, and the staff said the system showed a Focus was available, but he really couldn’t find it. After a lot of effort, we managed to squeeze the luggage into the trunk by forcefully pressing it down to shut the door. When I asked the staff what kind of fuel the car needed, they didn’t know and told me to check the contract. The car was brand new but lacked a backup camera and adaptive cruise control, which I could tolerate. However, five minutes after driving off, a warning light came on indicating low tire pressure. I just dealt with it until I returned the car. Returning the car was very quick, though. The staff completely ignored the warning light. Judging by how busy they were, I assumed they’d hand the car to the next customer without proper inspection.

Very satisfied

Service was satisfactory.

Overall, the car rental company provided good service. They thoroughly explained the importance of purchasing insurance and related services to waive excess fees. However, after discussion, I informed them that I had already bought all necessary insurance from QEEQ.com, and they didn't push for additional sales. The company's parking lot is situated in a congestion charging zone in London, and the congestion charge is paid daily. If returning the car after office hours, you can leave the key at the designated spot.

The vehicle had a number of items which needed to be taken care of: Computer kept alarming us that the Oil Fuel was filled too much Midway we were warned to add more AdBlue (refunded by Alamo) After the first use we were warned to top up the wiper fluid. Apart from that, Alamo service was very great and supportive

Always love ERC.