Overall very good, with convenient airport shuttle service

There are still many customers renting cars in the US, but there are also many front desk service staff. The attitude is great, and the waiting time is not too long.

Extremely satisfied

The representative followed the rules strictly and did not try to upsell anything. I had prepaid for a full tank of gas through QEEQ (so I didn't need to return the car with a full tank). The agent was unaware of this and insisted on a full tank return, and seemed annoyed when I asked further questions. After confirming with QEEQ that everything was fine, the representative went to the back office and made me wait for a while. Eventually, another person came out to handle the transaction.

Car windscreen was a little dirty and we ran out of windscreen wash fluid after only one day

All overall experience was satisfactory.