The service provided by Zuzuche was not consistent with what Alamo mentioned.

The customer service guy was really responsible. He first asked if we were safe, then started the troubleshooting. He followed the instructions to check if the issue could be resolved, and when it didn't work, he arranged a tow truck. He also offered us a hotel if we preferred. We chose to stay with the vehicle. His English was not perfect, but he tried his best to make sure I understood. His name might have been Matt or Mike...

Very good, the car was quite new, and you can choose a similar car yourself.

I booked a Cherokee, but they didn't have one available and refused to upgrade. After insisting, they finally gave me a low-end model that wasn't four-wheel drive.

Provided a cheaper car, should refund the price difference.