I Won’t choose this rental company anymore and they share the same thing with dollar.

I chose the full-to-full fuel policy, but the car wasn’t full when I picked it up. The shuttle bus is shared with Dollar, which resulted in a long wait. The bus was dirty, and the staff especially asked Chinese people for the return receipt, which felt racist and discriminatory. Although the price is competitive, I have to say that the overall experience with Thrifty is very poor.

Very satisfied with the service of this company. Returning the car was very convenient, renting was also quick, and the staff were very enthusiastic.

1. The rental staff heavily promoted insurance, only mentioning the abbreviations, saying it was basic insurance. This made me think it was already included in the payment I made when booking, but after swiping my card, I realized it wasn't and ended up paying an extra $150. Later, they said it was because I wasn't a Florida resident and had to buy it. If this is true, the website should mention it, otherwise, the price displayed is misleading. It feels like a tactic to attract customers with low prices and then deceive them. 2. The rental staff also pushed for roadside assistance, scaring me by saying it would cost a lot if something like a flat tire happened, which made me buy it for $60. After having already spent an unexpected $150, I felt scammed and just wanted to end this ordeal quickly, so I unwillingly paid this fee too. 3. I was misled again when the staff said I couldn't pay tolls with cash when driving to Miami and had to buy a toll charge for over $50. However, I found out that it was indeed possible to pay tolls with cash during my journey. I also consulted with three locals, and while they weren't sure about the first issue, they confirmed that the second and third were unnecessary.

Took forever at the counter the 2 computers my agent was using were not working.

Easy

Like: when I got a flat they were very helpful in switching cars at the Burbank airport in LA.