予想以上に良いクルマ

Pretty good, easy car pickup

Dealing with Hertz was very easy; just filled out a few forms and got the keys to pick up the car myself. There was no inspection. However, the car given to me wasn't great, it had over 50,000 kilometers on it, which is quite old for a rental car. The engine wasn't very powerful, and the air conditioning barely worked. I rented it for 16 days, mostly driving on mountain roads, and was constantly worried if it would hold up. Thankfully, there were no major problems. I rented cars three times in Australia and New Zealand, and this was the longest rental period, but the car was the oldest. The other two cars had only done a little over 1,000 kilometers and were in much better condition. Hertz is a big company; their cars should be better maintained. Returning the car was even easier; I just found the office, handed over the keys, and that was it. No inspection needed, probably because I had full insurance.

Picking up the car was convenient. The staff asked if we wanted to buy a tank of fuel at a price lower than the market rate and return the car empty, which was a good deal. They also reminded us to use the fuel until it was very empty. Additionally, they provided us with maps.

Great service

ネルソンの空港が新しくなってレンタカーのカウンターが新しくなっていましたが、すぐわかりました。カウンターで電話すると5分で来てくれて対応していただけて言葉わからない私たちに親切に言葉アプリを使って説明してくれたのでちょっと時間がかかってしまい申し訳なかったです。 最後駐車場の出方が分からなくてまた来ていただく事になって時間がかかったのですがおそこは国によって違うのだから説明をして欲しかったと思いました。

今回飛行機の時間が5時間遅れてそれも遅い時間の飛行機だったのでカウンターに連絡できないところをカスタマーのスタッフさんにチャットとメールでお手伝いいただきとても助かりました。ありがとうございました。