Good

The pickup store was subpar, while the drop-off store was normal.

The overall service was satisfactory, and they didn't try to upsell unnecessary things.

I couldn't get a Challenger when picking up the car, so they gave me a Charger instead. I thought it was fine since it's at least a V6. But the rear tire of the car they gave me had a slow leak, almost left me stranded on the way to Grand Teton National Park. I had to keep inflating it while driving until I found a place to change the car. They tried to give me a Cruze, but after some negotiation, I got an Escape and had to pay an extra 61 dollars. Returning the car was relatively smooth, but a few hours later, they charged me 12 dollars, not sure what for. A few years ago, when I worked in North Carolina, Hertz had much better service. Not sure if it's a regional difference or if Hertz's service has declined significantly. I suggest not choosing Hertz...

Hertz's service is very standardized, but the efficiency of car pickup is not very high. I waited for an hour at their Union Square location to get the car. The vehicle had less than 5000 kilometers, was clean and very new. However, I booked an Altima Classic online but received a Versa Classic instead. Not sure if these two cars are considered 'same class,' although the latter was sufficient, its power and space are noticeably less. It's worth mentioning that the car return efficiency was extremely high. At the huge Hertz return area at Los Angeles airport, the staff checked the car in 2 minutes and then a shuttle bus took me back to my hotel near the airport. Overall, quite satisfied.