Avis could have been more flexible if the car that we chose is not available, better if they can give us a refund on the difference, but in my case, they won't even entertain us.

Didn't get the price drop

No free upgrade when there's no car available. Won't use Avis again, too much nonsense. The hybrid's trunk can only fit one 28-inch suitcase.

I rented a Ford Edge, but upon pickup, I was asked to switch to a BMW X5, which increased the cost to over $120 per day. Additionally, if you choose to pay at the store, you'll incur a nearly 50% non-package fee and be asked to add several types of insurance, making the final cost twice as high as what was listed on the rental site.

I'm not satisfied, I had no intention to upgrade.

Asked for a Ford explorer, received a Ford flex. Even though it was not what we had reserved it was still a very good vehicle.

Everything went very easy and smooth, will definitely recommend and use again.