Overall it is smooth and easy

This is my second time renting from this store. The service was excellent, no queues, and the car was ready when I arrived at the store 2 hours earlier than scheduled.

The windshield wipers did not clean properly, making it hard to see the road. The water spray for the windshield was also inadequate, leaving some areas unwiped.

Excellent service, all the instructions were very clear. They provided a comprehensive set of A4 guides covering details like where to refuel before returning the car, places where parking is not allowed, and how to handle accidents. The staff was very patient, the car was very clean, and I got upgraded to a seven-seater Freed, which was spacious and comfortable. Driving a right-hand drive car didn’t require much adjustment since Japanese drivers are very disciplined, with no reckless overtaking or cutting in line – it actually felt more relaxing. Be sure to rent an ETC card; it’s super convenient. At return, they provide a detailed statement so you can settle the toll fees altogether.

Since we arrived at the store late and delayed their closing time, the male store manager was very displeased and gave us a hard time before letting us take the car. But the female staff had no issues. These three laughs are for the female staff.

I didn't have to queue when picking up the car. I got an upgrade to the second model, and the staff were very friendly, patient, and clear in their explanations, always with a smile! Highly recommended!