Irresponsible, they gave me a car with more than 20 scratches and refused to replace it, saying this is the car.

For the first rental, we initially chose an Audi A4 estate, but were informed it was unavailable and only a Kia was left. They persuaded us to pay an extra £350 for an upgrade. The second rental experience was even worse. Despite already purchasing full insurance, they added an extra charge of £88 for insurance. When we arrived to return the car at the agreed time, the store was already closed. We didn't receive a detailed bill upon return, and after returning to our country, we found an additional charge of over £200 without any explanation. Our complaint remains unresolved to this day.

We received an upgrade, so that was welcome

With Hertz, I have always found the best car for my budget. They are very quick to process your booking and handover the keys.

The car was damaged on every single panel but not documented. I found a lot of clearly visible damage not in their documentation that I could have been held responsible for on return and been charged for if I hadn’t insisted on the damage being recorded properly. The car smelt of cigarettes and was dirty on the interior. The car was not inspected on its return just the mileage checked. Never using Hertz again.

I did a last minute rental so I was happy with the service.