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Live chat Email us Service Code: 8761256221
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Horrible pick-up experience

Reviewed: Sat, Mar 15, 2025
About Hertz: 10.0 /10
They don't have a telephone number to reach the counter at the airport and people who answers the phone from the general number are not well informed about the schedules and process, they couldn't even find my reservation.
Economy | Chevrolet Aveo or similar

Relevant Reviews on Hertz in Mexico

R.De La Cruz

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Economy | Chevrolet Beat or similar
Reviewed: Thu, Mar 27, 2025
“Muy satisfecho con la reserva!gracias!”
About Hertz: 10.0 /10
Tarde un poco porque había problemas con el internet para llenar la aplicación
About QEEQ: 10.0 /10
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Vicky Donne

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Reviewed: Sun, Jan 12, 2020
About Hertz: 2.0 /10
Did not get the car; reason given was no available cars. No prior notification. Poor service.

J.Gonzalez Cantu

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Economy | Chevrolet Aveo 2 Doors or similar
Reviewed: Tue, Dec 31, 2019
“Easy and straight forward”
About Hertz: 10.0 /10
Very efficient service. Expected from a good brand like Hertz
About QEEQ: 10.0 /10
Good searching engine. Very straight forward!

B.Schmidt

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Economy | Nissan March 2 Doors or similar
Reviewed: Sun, Nov 10, 2019
About Hertz: 5.3 /10
The persons working in hertz was very unpleasant !!!
About QEEQ: 10.0 /10

Julien

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Medium SUV | Jeep Patriot or similar
Reviewed: Mon, Aug 12, 2019
“Worst customer experience ever”
About Hertz: 2.7 /10
Worst company ever. Hertz cancun is a pure robbery. You are in front of Mexican sales guys in Armani jeans doing all they can to scare you and charge you their high insurance coverage. On which they surely have a huge commission. They fear you about Mexico and it’s roads, use poor sales speech but you have no choice to take it because for me it was either their insurance to pay or a huge drop off fee in another location. I had to pay 1200$ instead of the 480$ in my easyrent voucher. Worst holidays start ever

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