Rental was ok, only the people at the counter should had let me know that it was another vehicle.

A.Valenzuela

Mexico

Reviewed: Thu, Feb 20, 2025

About Hertz: 7.0 /10

Not the car I wanted. I wanted a Nissan Kicks and they deliver a Chrevolet Captiva. It is a bigger car but I did not wanted a bigger car, it consumes almost double the gas of a Nissan Kicks and we needed to uses for very long trips. Also insurance cost higher... The personnel a the counter did not tell me that it was another car so I assumed it was the requested vehicle. Only after we got to the delivery location, I saw it was a Chevrolet Captiva but we where in a hurry so I took the car.

About QEEQ: 8.0 /10

Did not used nor knew about Price Drop Protector... I will try the app next time. reservation was ok.

Small SUV | Nissan Kicks or similar

4-day rental

Relevant Reviews on Hertz in Mexico

Lance Eipstein

Mexico

1 days rental

Reviewed: Mon, Jun 24, 2024

About Hertz: 8.0 /10

The staff at the rental office was excellent, noting all the issues with the vehicle. When I rented the car, the fuel tank wasn't full. I wonder if I will get a refund for the fuel I left when I return the car with a full tank?

About QEEQ: 8.0 /10

Caesar Dunlop

Mexico

1 days rental

Reviewed: Mon, Jan 30, 2023

About Hertz: 2.0 /10

The exchange rate used by the rental company is very unfavorable, and the service attitude is poor. I suggest using the prepayment option to avoid arguments at the store.

L.Eguren Babiano

Mexico

1 days rental

Economy | Nissan March 2 Doors or similar

Reviewed: Thu, Sep 19, 2019

“Rápido, sencillo y barato”

About Hertz: 9.3 /10

el único problema que tuvimos fue que cuando en Hertz nos ofrecieron seguros adicionales, al darnos el precio no especificaron que era por día y nosotros pensamos que era el precio para el total de la reserva. Por lo que, una vez firmado el contrato y darnos cuenta del asunto, tuvimos que volver a la sucursal de Hertz a cancelarlo porque era un precio muy alto. Además, todos los teléfonos de atención al cliente que tienen terminan derivándote a la web y no puedes hablar con nadie...

About QEEQ: 10.0 /10

Todo perfecto. Sencillo, rápido y muy buen precio.

Mexico

1 days rental

Medium SUV | Jeep Patriot or similar

Reviewed: Tue, Jun 25, 2019

About Hertz: 5.7 /10

Hertz made Me wait for 20 mins to be serviced, gave me a Micra basic car although I paid for a better car and I had to spend 20 mins registration and waited 40 mins for my car after in the 35+ degrees

About QEEQ: 10.0 /10

c.vera

Mexico

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Tue, Jun 4, 2019

About Hertz: 5.0 /10