Beware of the Hertz car rental at Cancun Airport—it’s a scam! I booked a seven-seater SUV (Suburban) three months in advance through the Zuzuche app, but when I picked up the car today, I was shocked. The promised vehicle turned into a downgraded economy five-seater MG, full of scratches and in poor condition. This is such a deceitful act by a supposedly reputable international company, dodging their obligation to provide a vehicle of the same class by canceling the original reservation just hours before pick-up!

Tarde un poco porque había problemas con el internet para llenar la aplicación

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They don't have a telephone number to reach the counter at the airport and people who answers the phone from the general number are not well informed about the schedules and process, they couldn't even find my reservation.

Not good

The store staff doesn’t speak English, making communication tough