Happy. Met my expectations

The car provided by the rental company was vastly different from the one I selected, not even in the same class.

It felt like they were looking down on us. They gave us an outdated wagon. We requested a car change or to pay for an upgrade, but they said they had no cars available at the moment. It was past 7 PM already. Eventually, after discussing with their manager, they gave us a slightly better car, but it was still old. Do all the local car rental companies mainly have old cars?

Good Part: it was good to have the quick traffic rule test, so that we could discuss some areas that we are unfamiliar with local rules. Bad part: customer service was bad. One lady, not the person handling our return, announce the tyre damage to the whole floor, which was unnecessary and inappropriate for customer privacy. I was charged 2000nzd for the tyre damage. I asked for a more accurate estimate on spot and a male staff said 500 is enough. The officer handling my case told him to "f... off". For the refund of excess charge, I wrote in a few times for bank transfer instead of credit card refund to avoid the hefty exchange charges, but the requests were simply ignored.

The refund of price drop was good. I am still in the process of insurance claim. I shall be able to share more when 5he process is completed.

Great assisted in every way to make the collection and drop off smooth and welcoming .

the gps directions at Picton ferry terminal for the apex office were a little confusing