A great car hire experience

Only the long queue at the desk to register was a minus point.

I like to make reservations with QEEQ. They find good deals and offer support when needed.

At the airport counter in Spain, a lady was very cold. I consider myself good at English with strong comprehension skills, but when I told her I wouldn't buy extra insurance, she completely changed her attitude and ignored everything I said. In the end, another male colleague took over, he was very nice and clearly listed all the costs. However, we still had to pay extra for insurance and other charges, totaling over 100 euros, which is more than double the rental fee!

The staff on the counter were very abrupt and did not always understand what we were trying to say. The desk area to talk to the staff is ridiculously tight. You’re practically touching the people next to you.

The car was fine just covered with scratches and scuffs! Absolute rip off with the guy at pick up insisting that I take full insurance before letting me have the keys for a car that was already damaged! Ridiculous. Will never use this firm again.

1 hour queue at the airport desk. Attempted to sell additional insurance Card machine took 3 attempts to take the 1230Euro deposit. Deposit taken twice from our credit card. No reply to any phone calls or e-mails we sent to the Goldcar Fuerta ventura office. Even their head office did not deal with our complaint.