I purchased full insurance from the rental company, so no deposit was required. The staff were very enthusiastic. It was a smooth car rental experience. Highly recommended.

Everything else was fine, but when changing the car, the gas tank wasn't full and we were charged extra for gas, which was quite expensive.

The staff were very enthusiastic, proactively providing maps and other information about Melbourne. They also eagerly promoted full insurance. Considering that I haven't driven a right-hand drive car for two years and the traffic situation in Melbourne is quite complex, I purchased the full insurance. The vehicle was a new car with 15,000 kilometers, and it had great power.

We were mistakenly charged for extra insurance, even though we purchased this through QEEQ. I pointed this out, and we were told we would be refunded, but this has not occurred. Pick-Up was easy and quick.

Booking platform was great - easy to navigate.