Never booking a rental with QEEQ or PANEK again!

H Singh

Poland

Reviewed: Fri, Nov 8, 2024

About Panek: 4.0 /10

Just do yourself a favour and never book car rentals with Panek unless you're ready to purchase their hefty insurance package. Their staff acts like they're doing you a favour by renting you the car. Fortunately, I documented the car’s condition with a video upon pickup. This turned out to be crucial, as I was later quoted an absurd £1,600 for the same damages that were already present at the time of pick up. The worst experience whatsoever.

About QEEQ: 7.0 /10

QEEQ is a decent booking platform overall, but there’s significant room for improvement when it comes to their customer service. I encountered a frustrating experience trying to explain that the car I received was a downgrade from the one I had actually booked. Even after providing clear evidence with the category and pricing options, I struggled to get them to acknowledge the issue. Unfortunately, after multiple attempts, I ultimately gave up and had to settle for the car I was given.

Reply by Qeeq:
We sincerely apologize for the inconvenience you experienced. Regarding your booking, our package includes basic protection offered by the supplier. During the pick-up process, the counter staff may offer additional insurance coverage or services at an additional cost. If you encounter any aggressive sales tactics, we kindly request that you promptly contact us at the counter.

Standard | Mazda 6 or similar

4-day rental

Relevant Reviews on Panek in Poland

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Reviewed: Wed, Aug 7, 2024

About Panek: 6.0 /10

It's acceptable.

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Panek

Warsaw

Poland

Reviewed: Wed, Oct 9, 2019

“AVOID AT ALL COST”

About Panek: 2.0 /10

AVOID AT ALL COST. Dishonest to downright fraudulent rental place. They found small scratches on the car after I have returned it, charged full deposit (which is $500, way more than this should be charged), and refused to release ANY documents that would let me file an insurance claim against my travel insurer. They operate this "preagreed upon penalty" which basically means that if there's ANY damage (like $10 worth of damage), they will charge you full deposit and don't have to give you any documents. Maybe it's legal in Poland, but it is not how international insurance companies and car rental companies operate. Renting from this place you risk getting overcharged for any damage (we're talking kind of damage that in US would just be ignored) and no way to claim your insurance on it. FWIW, I asked a friend, Polish lawyer, if I have any recourse - she said that I could sue them if I wanted, but altogether I should've asked first before renting, because they have the worst opinion locally.

About QEEQ: 8.0 /10

Poland

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Compact | Seat Leon or similar

Panek

Krakow

Poland

Reviewed: Mon, Sep 16, 2019

“bonne expérience”

About Panek: 7.3 /10

voiture surclassée: toyota corolla et non seat léon, non automatique accueil simple, correct, barrière de la langue oblige