KRAKOW CAR RENTAL REVIEWS

Satisfied

The guy at the desk was nice and kind. The service was fast and high quality. I will rent from them again and recommend this company to my friends.

Unfortunately, I did not receive an upgrade, even though I have membership in your diamond.

The car had an engine warning on from the time I collected it. Engine power was resuced. The car was sluggish and not running smoothly. Not fit for purpose.

Need to ensure that the cars are in proper working order.

Satisfied with the service, quick return process.

Great value couldn’t fault qeeq however car was hired through wheego and they tried to claim off our insurance for an non existent scratch on the underside of the car on return. Must be getting commission from each car they get to claim off even the guys co worker couldn’t see what he was looking at only that we spoke for ourselves he backed down. I would never rent from wheego again because of this.

Quite satisfied

Excellent company. top-notch car and service

Great experience

Extremely dissatisfied. This is a small local rental car company and I strongly advise everyone not to rent from small companies like this. First, their office is neither at the train station nor the airport. They send someone to deliver the car to the train station, but when I didn’t get there on time, they just left without waiting. Could they not have called to check where I was? When I finally managed to contact the company, they charged me a 16-euro late fee. Even worse, the company doesn’t operate on weekends. If you encounter any problems during the rental period, you won't be able to find any staff until Monday.

The car condition and the rental company were quite good, but returning the car was a bit challenging. The actual drop-off location was not the same as mentioned in the QEEQ app. The previous location was closed, and now it is in an outdoor parking lot near the airport. There is also some walking distance to the airport terminal, making it less convenient than before.

A bit slow.

Llegamos al aeropuerto de Cracovia y tuvimos que esperar mas de 2h a que apareciese el trabajador, ya que no había nadie para recibirnos.

Great service

The service was excellent, with no unnecessary upselling. I have rented cars from Europcar several times before.

Very satisfied, the car is quite new.

Rented for ADDCAR 3 times during my 8 week stay in Poland because they are great and easy to rent from.

I have already sent a formal complaint email to Carfree. The issue started when I picked up the car in the parking lot and noticed the left front tire had low pressure. I approached their staff to check, and they told me there was no problem—low tire pressure was normal for a car that hadn't been used for a long time. They refilled the tire pressure themselves, and trusting their professionalism, I drove the car away. Upon reaching my destination, the car was parked at the hotel entrance. When preparing to return to Krakow, I found that the left front tire had lost pressure again. I went to a nearby tire shop for inspection, and it turned out the tire was leaking from a previously repaired spot (I recorded a video of this). Acting responsibly, I called the rental company to report the situation. Right off the bat, they told me that because I didn’t purchase their insurance (I only had full insurance from Zuzuche), they would charge me 5000 PLN. What the heck!? No investigation, no discussion. Customer service gave mindless, robotic replies. After several rounds of arguing, they made up a story claiming that the tire was damaged by a rock and demanded I pay for two front tires. I have already sent a formal complaint email to Carfree. If their vehicle inspection standards upon return are like this, can I interpret it as risking customers' lives for profit? Charging the entire deposit without any investigation is utterly outrageous and predatory. This kind of foolish handling cannot be tolerated.

Please refer to the email I sent to booking@zuzuche regarding order number 1004095432 yesterday. I trusted the platform's contracted company and specially went to the airport to pick up the car. This was the result.

Wheego is an absolute scam. Stay far away from this company. If you don’t use their insurance, they will fabricate a scratch or damage when you return the car, no matter how careful you are. They’ll then hold your entire deposit (€780.49), claiming the repair costs exceed the deposit amount, even for something as minor as a small scratch. Save yourself the headache and rent elsewhere! QEEQ - Ban this supplier! They are making you look bad!

QEEQ are very helpful as always. I hope they can help me claim the money back from AXA insurance.

The advisor very nice and professional, he explained everything very clearly.

Easy to book and good price