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Last updated on: June 15, 2025
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33Rental Locations
18Airport Locations
Map View of Car Rental Locations in Krakow
CARFREE
2.0/10
Enterprise
9.7/10
Wheego
3.7/10
Europcar
9.3/10
Flex To Go
8.0/10
KAIZEN RENT
10.0/10
AUTOCASH
6.0/10
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CAR NET
10.0/10
Autounion
4.5/10
EXPRESS
7.1/10
ADDCAR RENTAL
9.0/10
GREEN MOTION
7.5/10
SURPRICE RENT A CAR
8.6/10
Hertz
9.9/10
Alamo
9.5/10
GLOBAL rent a car
9.7/10
CARSRENT
9.3/10
Panek
7.9/10
AVIS
8.7/10
Interrent
8.7/10
Thrifty
10.0/10
RIGHT CARS
6.0/10
Essence Car Rental
10.0/10
Reviewed: June 16, 2025
I have already sent a formal complaint email to Carfree. The issue started when I picked up the car in the parking lot and noticed the left front tire had low pressure. I approached their staff to check, and they told me there was no problem—low tire pressure was normal for a car that hadn't been used for a long time. They refilled the tire pressure themselves, and trusting their professionalism, I drove the car away. Upon reaching my destination, the car was parked at the hotel entrance. When preparing to return to Krakow, I found that the left front tire had lost pressure again. I went to a nearby tire shop for inspection, and it turned out the tire was leaking from a previously repaired spot (I recorded a video of this). Acting responsibly, I called the rental company to report the situation. Right off the bat, they told me that because I didn’t purchase their insurance (I only had full insurance from Zuzuche), they would charge me 5000 PLN. What the heck!? No investigation, no discussion. Customer service gave mindless, robotic replies. After several rounds of arguing, they made up a story claiming that the tire was damaged by a rock and demanded I pay for two front tires. I have already sent a formal complaint email to Carfree. If their vehicle inspection standards upon return are like this, can I interpret it as risking customers' lives for profit? Charging the entire deposit without any investigation is utterly outrageous and predatory. This kind of foolish handling cannot be tolerated.
Reviewed: January 27, 2025
Wheego is an absolute scam. Stay far away from this company. If you don’t use their insurance, they will fabricate a scratch or damage when you return the car, no matter how careful you are. They’ll then hold your entire deposit (€780.49), claiming the repair costs exceed the deposit amount, even for something as minor as a small scratch. Save yourself the headache and rent elsewhere! QEEQ - Ban this supplier! They are making you look bad!
Reviewed: July 10, 2023
Please refer to the email I sent to booking@zuzuche regarding order number 1004095432 yesterday. I trusted the platform's contracted company and specially went to the airport to pick up the car. This was the result.
Reviewed: February 16, 2023
Great value couldn’t fault qeeq however car was hired through wheego and they tried to claim off our insurance for an non existent scratch on the underside of the car on return. Must be getting commission from each car they get to claim off even the guys co worker couldn’t see what he was looking at only that we spoke for ourselves he backed down. I would never rent from wheego again because of this.
Reviewed: September 14, 2024
The car condition and the rental company were quite good, but returning the car was a bit challenging. The actual drop-off location was not the same as mentioned in the QEEQ app. The previous location was closed, and now it is in an outdoor parking lot near the airport. There is also some walking distance to the airport terminal, making it less convenient than before.
Reviewed: June 6, 2017
Quick and convenient, easy pick-up and drop-off. First rental experience was great.
Reviewed: October 28, 2024
The service was excellent, with no unnecessary upselling. I have rented cars from Europcar several times before.
Reviewed: August 24, 2022
The guy at the desk was nice and kind. The service was fast and high quality. I will rent from them again and recommend this company to my friends.
Reviewed: August 8, 2022
The advisor very nice and professional, he explained everything very clearly.
Reviewed: August 11, 2024
Extremely dissatisfied. This is a small local rental car company and I strongly advise everyone not to rent from small companies like this. First, their office is neither at the train station nor the airport. They send someone to deliver the car to the train station, but when I didn’t get there on time, they just left without waiting. Could they not have called to check where I was? When I finally managed to contact the company, they charged me a 16-euro late fee. Even worse, the company doesn’t operate on weekends. If you encounter any problems during the rental period, you won't be able to find any staff until Monday.
Reviewed: January 2, 2024
The car had an engine warning on from the time I collected it. Engine power was resuced. The car was sluggish and not running smoothly. Not fit for purpose.
Reviewed: December 9, 2023
Llegamos al aeropuerto de Cracovia y tuvimos que esperar mas de 2h a que apareciese el trabajador, ya que no había nadie para recibirnos.
Reviewed: November 16, 2021
The pickup point is not at the airport, and the store's attitude on the phone was very bad. You have to wait at the airport for the staff to deliver the car, and the same applies for the drop-off; you need to make an appointment over the phone for the staff to pick up the car from the airport. The phone is almost unreachable, especially on weekends, and the staff's attitude is rude. They hang up after a few words, and I had to rely on QEEQ customer service to help contact them.
Reviewed: September 14, 2019
No physical location for car pick-up, not told in advance; did not answer phone calls, delayed car delivery by 5 hours after multiple attempts to reach them. Car model downgraded.
Reviewed: August 22, 2019
Easy and quick but since I have u.s license and i didn't have international license they refused to give me insurance coverage but besides for that it was great
Reviewed: November 29, 2021
Rented for ADDCAR 3 times during my 8 week stay in Poland because they are great and easy to rent from.
Reviewed: November 29, 2021
The lady at the counter provided excellent service.
Reviewed: September 5, 2021
Great service Very close to the KRK airport Great location Fast check out
Reviewed: July 30, 2020
Very good overall. I returned the car earlier but I forgot to top off the fuel but the guy receiving the car (Pavel) was kind and waited while I refueled.
Reviewed: August 31, 2019
I cancelled my reservation because Green Motion asked for a 120 EUR insurance fee and they said if this money is not paid, the basic insurance doesn't cover almost anything, including a damage on the car in a parking place. This money is far beyond the renting fees of the car.
Reviewed: August 31, 2019
The car was very nice. Pleasant customer service. I was surprised how particular they seemed about the tiniest possible scratche. Upon pickup we examined the car with a reflector (it was an evening, but still) noting the tiniest possible scratches (much smaller than the typical 5 mm). I was asked to sign a sheet stating that I will pay 90+ euros.for any scratch. This made for a rather stressful rental experience. With that said I did not have any problems when droping the car off.
Reviewed: July 23, 2020
I am not sure how they keep prices so low sometimes. I like this rental company. I just wish the pick-up process was smoother, with emails or some notifications first.
Reviewed: January 5, 2020
They don't have "5 cm rule" like most renting companies so they can charge you for any little scratch They found "new scratch" on quite old (scratched) car. It might be my fault but this part was already sratched part of the car. Nevertheless i was charged 235 EUR for paiting.
Reviewed: June 24, 2019
Pointed out marks on the car to supplier. Not recorded by supplier. Took video as proof. Upon return of car the supplier tried to charge for chips on the car body. Didn’t accept. Showed video evidence and attitude changed. Very poor stunt to pull.
Reviewed: June 11, 2019
The service and car are both good but the pick up instruction is not clear. It says terminal pick up but it ended up to pick up the car by giving you a call.
Reviewed: May 5, 2020
Due to Covid-19 office was only opened for pick-up. I think I might be the only client that day. I had to postpone pickup +2h - No problem. Drop-off with key deposit box on guarded Parking. Car was perfect and clean. Not Mercedes C-class but much stronger 8 months old Volvo S60.
Reviewed: August 23, 2019
Smooth experience though we did not get a 2-door coupe as booked. The service provided by Hertz was still good and we had absolutely no problems collecting or returning the car.
Reviewed: July 3, 2019
Great car from Hertz, no issue to rent and return it. The only thing I didnt like was that the parking was on high floor, so it took a while to get there ;-)
Reviewed: January 25, 2019
For the same price I’ve got bigger car, nearly new. Brilliant. No quee at desk neither on pick-up nor drop-off
Reviewed: November 15, 2019
Excellent rent a car company. Highly recommend to buy protection at counter! Car was brand new in really good condition.
Reviewed: January 9, 2018
The service from GLOBAL rent a car was excellent! When we couldn't find the pick-up location, we called and they brought the car to us. Later, they showed us where to return the car, which made the return process convenient. It was self-service and we just had to park the car, place the keys in the designated box, and leave.
Reviewed: November 5, 2019
The vehicle is a new model. Clean interior. You have to do walk around to find any extra damages to vehicle and get them noted to save any future inconveniences.
Reviewed: October 28, 2019
Good service, car in great condition, no extra fees for drop-off in a different location.
Reviewed: September 20, 2019
I was very disappointed because I got a different car than it was guaranteed
Reviewed: September 16, 2019
voiture surclassée: toyota corolla et non seat léon, non automatique accueil simple, correct, barrière de la langue oblige
Reviewed: October 17, 2017
Totally unreliable! Both pickup and drop-off locations were unclear or incorrect! No one answered any of the calls, and the car rental company's official number was always on hold. Finally, we had to contact via the rental platform to resolve. Our group, dragging large luggage, wasted several hours and disrupted our schedule! Who compensates for our loss?
Reviewed: September 29, 2019
i rent car A class Mercedes or similar the avis give me a KIA car i didn't take what am rent it and when them take money from my card theme try to cut 1800 PLN not my Rent 1000 PLN with balance on last theme take 1300 ... the 300 because am coming at 3 pm not 10 am !!!!! thetas big problem
Reviewed: September 2, 2019
Ask for uprgrade at the desk. I got Ford Focus instead of Fiat 500.
Reviewed: May 6, 2019
Everything about the rental was great. Would definitely use again
Reviewed: March 13, 2019
Honestly, one of the best, smoothest, most transparent nicest car location service I ever had globally. Congratulations, keep up the good work.
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