Pretty good , but push increased insurance purchase

I have the feeling that because I didn't accepted any extras, that I ended up with the worst of the worst available car, even it was inside the same category booked. There were other car brands/models available on the category I booked, but I ended up with the keys of an AWFULL Kia Soul. Fortunately the lady in the garage allow me to choose another car from a lower category.

excellent service, car was clean and easiness to handle at the airport

easy to find vehicles of your choice and an easy process to book and handle it.

The car more than met expectations and our needs. Service was swift and easy - due to the fact that the Easyrentcars process had already secured many of the waivers etc as part of the package. That was a key feature. The information from the Dollar operative on the cost of the 'full tank' deal could have been a little clearer, but the assessment that there was no 'gas station' within 10 miles of the airport proved accurate and honest and, therefore, a stringent test of whether the tank was 'full' would have cost far more. Very grateful, for that advice. Only real criticism was that there was lack of clarity over whether the 'Sunpass' toll-costs card package was needed on our planned journey. The experience demonstrated the answer was very obviously - YES' (you cannot head in any direction in, around, or out of Orlando without encountering tolls) and we were left with no change/dollars to pay the first unmanned toll we encountered!! One star piece of service was the facility for the Dollar staff to drive us from the drop-off, in the rental car, to the terminal building which, in Orlando MCO is around 15 minutes walk away. This cost only $5 - excellent value.

Booking platform was excellent. The deal package, including key waivers and cover was a godsend when collecting the car. I will use Easyrentcars again every time.

The Car we collected was Scraped and Dented. The Counter Staff were relentlessly trying to upsell me and charged me a further $240 on Collection. It is only now after checking my Bank Accounts that I have seen that they have double charged. The lady that assisted with collecting the car was not very clear or helpful neither. Upon Return a gentleman named Eric was very helpful.