Car soso, and terrible waiting time

Waiting on an itemized bill please so I can verify what I have been charged for on my credit card.

I have the feeling that because I didn't accepted any extras, that I ended up with the worst of the worst available car, even it was inside the same category booked. There were other car brands/models available on the category I booked, but I ended up with the keys of an AWFULL Kia Soul. Fortunately the lady in the garage allow me to choose another car from a lower category.

I was impressed. The car exceeded my expectations

Service at pick up was swift. Couple of marks on the car, which I recorded as photos, windscreen not clean on the inside.

Segunda vez que elegimos esta empresa y la misma historia no tienen carros, y hacen que uno deba esperar mucho tiempo por un vehiculo reservado y pagado con anterioridad, Muy mal servicio!