Disappointed, but ok

The counter server upsold extras that were not required and was deliberately vague about some of them, making some sound essential and others to be better value then they were. My first car got a puncture / flat tyre. The call centre I dealt with gave appalling service twice and sent me to the wrong depot for a replacement. The staff organising the replacement were also abrupt and condescending. The drop off was very quick and efficient but I would never use Dollar / Thrifty again.

there was no problem picking and dropping off but I did forget my disabled badge in the car and as soon as I remembered I went back and the car was not there. Now forgetting any items is fine but I depend on that disabled badge and I was told the car is gone I had to put a claim in for the lost item was it really hard for the staff to just check the car after us in just a second and take the badge to the office or just leave it aside.

We didn't get a car straight away because there was non available.