Service at pick up was swift. Couple of marks on the car, which I recorded as photos, windscreen not clean on the inside.

Although there were no cars that were booked available, we were upgraded at no extra costs. Great service

The counter server upsold extras that were not required and was deliberately vague about some of them, making some sound essential and others to be better value then they were. My first car got a puncture / flat tyre. The call centre I dealt with gave appalling service twice and sent me to the wrong depot for a replacement. The staff organising the replacement were also abrupt and condescending. The drop off was very quick and efficient but I would never use Dollar / Thrifty again.

I will need to raise a complaint as I only had the choice of one car and it stank of cigarette smoke. None of the staff send interested and it wasn't their problem.

No idea how I hadn't heard of them before but such a simple and easy process to book the car and quick online chat service for any questions you have.

Like: I like the service the warm friendly service you give to me you guys were amazing