Disappointing

R.McLeod

New Zealand

Reviewed: Tue, Oct 22, 2024

About Thrifty: 6.0 /10

Van was disappointing, vibration, brakes, inside was tidy but outside was rough.

Reply by Qeeq:
We are sorry to learn you had very unhappy experience with us. If you feel that some additional fees have been added when you pick up the car, you can provide us with the receipt and we will check it for you. In addition, if you have any disputes with the staff when picking up the car, you can contact us as soon as possible and we will help you deal with it. Thanks for your advice. We'll keep improving our service, have a great day!

Thrifty

Christchurch Airport(CHC)

Christchurch

New Zealand

Full Size Van | X 12 Seat Bus or similar

2-day rental

Relevant Reviews on Thrifty in New Zealand

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Reviewed: Wed, Jun 25, 2025

About Thrifty: 10.0 /10

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Christchurch Airport(CHC)

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Reviewed: Sun, Jul 7, 2024

About Thrifty: 10.0 /10

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Auckland Airport(AKL)

Auckland

New Zealand

Reviewed: Mon, Feb 15, 2016

About Thrifty: 2.0 /10

Very dissatisfied with Thrifty Car Rental's service. We had scheduled to pick up the car at 1:00 PM, but the staff kept us waiting with the excuse that the car was being cleaned. We finally got the keys at 2:47 PM, and it wasn't even the Toyota Highlander we had reserved; they gave us a SsangYong instead. We spent nearly two hours negotiating with the store, and the staff casually said we could return the car later. It was infuriating. The two-hour wait disrupted our travel plans. Why didn't they just be honest about not having the car available? We could have switched to another rental company and saved our time. Very disappointed with Thrifty's service. Small companies often have service issues. I hope others learn from this experience and choose their rental company wisely.