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Perfect but don’t know why I have to paid twice

Reviewed: Mon, Sep 30, 2024
About Felirent: 6.0 /10
Dear qeeq, I hope this message finds you well. I am writing to express my dissatisfaction with my recent car rental experience and to formally request a refund. I felt misled because the rental fee was automatically charged to my credit card (attachment TA_PdfFileTitle_20240929_124323) , yet upon arrival, the staff member insisted that I pay an additional fee of €211 (attachment Potwierdzenie transakcji 20240929_124357). While I appreciate the service and assistance provided during my rental, I cannot recommend your company due to this unexpected charge, which has left me feeling cheated. I kindly ask for a refund of the €211 charge and look forward to your prompt response. Thank you for your attention to this matter. Sincerely, Adam Sajda
About QEEQ: 10.0 /10
Very nice
Mini | Fiat 500 or similar

Relevant Reviews on Felirent in Italy

Cornelia Palmer

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Reviewed: Fri, Aug 9, 2024
About Felirent: 10.0 /10
The newest model of the car, and since it was rented for just one day, it was very cost-effective.
About QEEQ: 10.0 /10

Herbert Ted

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Reviewed: Wed, Jul 31, 2024
About Felirent: 10.0 /10
The pickup and return procedures at the store were very formal, there were no hidden charges, the staff were very friendly, and they even upgraded the vehicle to a Fiat 500 small SUV.
About QEEQ: 10.0 /10

Christ Austen

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Reviewed: Thu, Jul 4, 2024
About Felirent: 10.0 /10
Called upon arrival and the pickup car arrived within ten minutes. The processing and car collection were quick.
About QEEQ: 10.0 /10

Leonard Christy

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Reviewed: Fri, Jun 14, 2024
About Felirent: 10.0 /10
Very satisfied with the car rental experience
About QEEQ: 10.0 /10

P.Chatfield

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Compact | Opel Astra or similar
Reviewed: Tue, Jun 6, 2023
“Good car, friendly service and no fuss”
About Felirent: 10.0 /10
I was impressed by the friendly and helpful staff, who did not pressure me re insurance. Their site was close to Bergamo Railway Station and away from the airport. We were collected from the airport and taken to their office - and as we were travelling by train they dropped us at the station at the end of our trip. I would recommend this company and would use them again.
About QEEQ: 10.0 /10
Pleased with the outcome. Will use again.

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