Great service

I've always used the corporate agreement rate for business trips, so I've been a long-time Gold Member of Hertz. This time it was for personal use, and the service quality is still consistent.

Very convenient, but the reserved car model was changed.

Waited in line for a long time to pick up the car. The RAV4 I rented was replaced with a Qashqai.

The store is located inside the castle hotel by Lake Louise. If you're unsure, just ask the staff. The car was a Hyundai compact, but it comfortably fit four average-sized adults. The roads around Lake Louise, including to Emerald Lake and Moraine Lake, are in good condition. Renting a small car like this for touring around is actually very nice. The staff saw that my order already included full insurance, so they didn't try to sell us any additional insurance.

Like: We were offered an upgrade to a 2018 Volstwagon Passat which had more leg room and trunk space than the booked car. We were very happy with the fuel efficiency, how the car drove and quality of the vehicle.
Dislike: We were under the assumption that Hertz would fill the tank for us at their discounted rate, however didn't know that they would charge us for a full tank regardless of how much fuel was in there.