Mostly great, but the pick-up could have gone smoother

This is my second time using their service. They have three to five staff members, all very busy, but the efficiency is quite good. Initially, they told me I could upgrade the car for 10 pounds off today ----- I firmly declined! Then they recommended additional insurance, 'No thanks.' I booked a Hyundai i20, but they gave me a Honda JAZZ instead (honestly, I hope this isn't the upgraded car they wanted to offer). Inspecting the car, the staff was very familiar with it and quickly pointed out the existing damages, some of which I hadn't even noticed.

The attitude was mediocre. Our main complaint is that we booked a 4WD Volkswagen Tiguan, but when we were at the counter, we were not informed that this model was unavailable. Instead, at the pickup point, we were given a different car with a much smaller trunk (the Tiguan can hold 3 large and 2 small pieces of luggage). However, they offered a similar car, the Hyundai IX35, which can hold 3 large and 3 small pieces of luggage, but only if we paid an upgrade fee of 15 pounds per day. Moreover, there was no receipt; we paid cash and only saw 'UP' added on our agreement. We suspect that they had the Tiguan but didn’t give it to us so they could charge the upgrade fee, and that the 135 pounds we paid was pocketed by the staff (no receipt or invoice was provided). Our complaints are: 1. The Honda SUV provided is a similar car to the Tiguan, so there should be no upgrade fee according to the rental agreement; 2. We were not given a receipt or invoice for the charge; 3. Only cash payment was accepted. We demand the return of the 135 pounds charged. We reserve the right to further complaints. We hope the rental company will: 1. Address the issue with the rental provider and recover the 135 pounds; 2. Cease cooperation with this provider to prevent other customers from being scammed.

Scam Green Motion are trying to charge me for pre existing damages that they pretty much went straight to. Will take this up with credit card and trading standards- ongoing

The long waiting period to get the car (more than 2 hours) delayed our entire trip and further experience. Moreover I have received incorrect invoice despite multiple calls. Still waiting for the correct invoice.

Green Motion were a bit of a joke. We had to wait outside a temporary portacabin in the cold and rain for over an hour waiting to be served. There was only 2 staff dealing with new rentals and so only a limited no of people could fit inside. When I eventually was served I was given a small Toyota Ayho car. It was tiny and I told her I booked the equivalent of a VW polo for 5 adults and 2 suitcases. I had to put one of my suitcases in the back seat as the boot just managed to have 1 case and no more. I told the staff this car was unacceptable but she wasn’t interested and said this was the car I booked. I was given an option to upgrade to a Mercedes which was just laughable. She wasn’t in the least bit interested. I felt sorry for the rest of the people standing out in the cold and rain and so just took the car. I could barely use it my whole trip as it was far to small and so had to rely on friends using their car for our sightseeing around Scotland. I’m sorry but I will never book with you again if this is the hire company you use. Regards. Stuart Robertson.