car fine, admin and withholding deposit money shamefully poor, i wish to escalate complaint

The rental company charged me a pre-authorization of over two thousand euros and has not canceled it yet.

The rental company had good customer service, but I couldn't find the parking lot for car drop-off. I contacted the rental company’s customer support, and they advised me to check with the local branch. Fortunately, the branch was still open.

The initial explanation was very thorough and patient.

the insurance was not clear...they need to be clear with that we were 2, just one driver was in the contract we had to pay extra for a 2nd driver and that not normal

please put more info about the insurance

All the staff at Alamo as very professionnal, no pressure for buy extra assurance or un grade the vehicule. My best experience for Rent a car. Les employés étaient vraiment très professionnels et courtois. Pas de vente à pression et les agents étaient sympathiques, courtois. J’ai loué plusieurs véhicules à l’avenir ça sera chez Alamo. Bravo à toute l’équipe de l’aéroport de Lyon.