It was my first time doing a self-drive trip in the US, and I was worried that renting a car might be complicated, but it turned out to be very simple. They mentioned the car we selected wasn’t available, so they gave us a Jeep. Since the Jeep was a bit old, we requested a change, and the process was very casual and easy. Overall, the first impression was excellent.

The overall service was excellent, very efficient, and easy to communicate.

Pretty good

The rental company's service efficiency is very high. The car model was the same as what we booked, the car was relatively new, and the fuel consumption was low. Especially when returning the car, the inspection was completed in just 2 minutes, demonstrating impressive efficiency. Very satisfied.

The wait for pick-up was far too long, especially after a long flight. At first there was only one person at the desk for a long line of people. The key to the car was manual (i.e., without a clicker to lock it), which was somewhat inconvenient. At the drop-off at SFO, my wife fell, and the Budget attendants where extremely caring and helpful, and insisted that they drive us to the terminal.