Not bad.

There were too few Fox shuttle buses, and it seemed like there was only one. Especially at night, we waited for about an hour and a half after arriving in Los Angeles before a shuttle finally came to pick us up. The experience was very poor, and the service awareness was incredibly lacking. If we hadn’t called customer service using a domestic VoIP service, we really wouldn’t have known how long we had to wait. We waited from 10:30 PM until 12:30 AM.

Not sure if it's a common tactic in Los Angeles, but no matter what car you book, they always tell you on the spot that the car isn't available, and you have to pay extra to get a car. Since travelers can’t afford to waste time arguing, this has happened both times I rented a car. Can the rental service do something about it?

Okay

It was my first time renting a car in the USA and I got tricked. I didn't read the contract carefully and ended up being charged for several additional insurances. Carpool quoted $12.99 for three days, but it turned out to be $12.99 per day. I also asked about the fuel charges when picking up the car and the staff said I didn't need to worry about it, but I was charged a much higher amount later.