The counter staff were impatient. They tried to upsell insurance but stopped after being told it wasn’t needed. The car was upgraded for free, and aside from the unclean interior, everything else was fine.

Except for the front desk Indian guy who yelled at us and didn't handle our paperwork until after we had waited, and then he apologized, the rest of the service was quite good.

The store did not provide the agreed-upon midsize SUV, instead they replaced it with a Mitsubishi RVR, a compact crossover.

Great customer service, smooth return process

AVIS is excellent. Both my husband and I drove, and there were no extra charges. However, the previous rental company, ALAMO, charged CAD 10 per day for adding a second driver. At AVIS, the car model we booked was not available, but they found us a much newer 8-seater 6.0L GMC within an hour. It was much better than what we originally reserved, and they didn't charge extra. Very trustworthy!