Very satisfied

Backstab! Renting the car was fine, returning it was also fine. But after returning home, my credit card was suddenly charged £60 for cleaning. Actually, thanks to my children growing up, this was the cleanest car we've rented abroad so far, just needed a little cleaning. Complaining to the rental company got me a vague photo. If they found it dirty, they should have pointed it out and charged the cleaning fee at that time, I wouldn't have argued. They should provide proof when making accusations. It feels like small car rental companies lure you in and backstab you later.

The store at the airport is quite large with many staff. Although it's a bit far from Heathrow T4, there is a free shuttle service available.

Staff were brilliant

Was not given the car we had booked. Instead was offered a Nissan Quashqai