The process of replacing the car after an accident took a very long time. The car was sitting at the lot, and the replacement car they provided was in poor condition. I don't understand why it took 3-4 hours.

Satisfied

We waited a long time to pick up the car. People who arrived after us were helped first. We booked a Nissan Qashqai but were given a Ford MPV with over 100,000 kilometers. Larger cars are hard to drive in Europe, and we ended up breaking the mirror during a narrow pass. Luckily, we had purchased the full insurance from the rental company, which should cover this. But it was still frustrating. A reminder to rent smaller cars in Europe.

I didn’t like the fact that there was no one to check the car when I dropped it off .

Good

Like: Excellent care from staff
Dislike: Nothing