Excellent service

Actually, they seemed to intentionally make things difficult for Chinese travelers and deceive them about prices. The staff had a very bad attitude. Meanwhile, Western customers next to us were treated well. The main point is that we are not even Chinese, but the staff made a mistake and gave us extremely poor service. Very dissatisfied.

Satisfied.

The car was in great condition and the service was good. Self-service return was very convenient. Picked up the car from Brisbane Airport, but the pickup location was not within the airport. There was a free shuttle bus, but the order didn’t specify the shuttle bus location. It took some effort to figure it out; hopefully, this will be marked in the future.

Great car. So good to *not* be renting at the majors, and having good options. Got the full insurance cover at a reasonable rate so had peace of mind. My own car is an old klunker so the fancy features were appreciated.