Excellent experience - I would use Surprise retail again.

pickup at the airport (need to call!!), 2 min drive to the car rental lot. fast processing both at pick up and drop off.

Although the pickup point is not at the airport, there is a shuttle service. Staff at gate 3 greet you, making it very convenient. The process was quick and professional.

The rental company staff were very friendly. They couldn't find my reservation from QEEQ but arranged a new car for me without changing the price. I suggest renting directly from the car rental company next time as QEEQ is unreliable.

They charge extra 150 euro so I could take the car at an Island and they ask extra 200 euro for full coverage for a week which i thnk is too much .

We were upgraded to a larger car. It was dark so we could not check the bodywork with confidence, so checked it the next day in daylight and found minor dents from previous users. I photographed them and sent them to Surprice who replied promptly with thanks and confirmation that we would not be affected. Upon return, staff were gushingly helpful and pleasant. A positive contribution to the holiday experience.