Got an upgrade ...

90 minutes spent on pick-up due to long queue. Car was dirty from outside and inside. The technical condition of the car was not acceptable, brakes and suspension were making noise.

Atlas should not be a recommended provider on Easyrentcars.com

Not full fuel at pick-up time and the car was very dirty.

Terrible services

Good

I had hired the car on 2nd Feb and returned it on 3rd Feb, its been more than 3 weeks but I haven't received back the security amount from Atlas. I have called them up twice in past 2 weeks, they just say that their automated refund system is failing and will escalate my request. But nothing has been done till date, thats very frustrating.

This is my first experience posting negative feedback for any business - so it was bad! The woman at the service counter needs some support in her job. People were lined up for service & she appeared stressed & miserable. Her communication was rude & abrupt. At one point she kicked us all out of the office so she could take a short break. She insulted me in front of a line of people waiting, announcing that I couldn't afford to pay when the issue was that I held cash & not a credit card. I was alone in a strange city with 2 children in tow. She upset me a lot. There was nothing easy about dealing with this company.