Very satisfied with the car rental experience.

The queue took a while, but there were plenty of counters.

It took a bit of time due to insurance issues when picking up the car, but overall it went smoothly. The daylight saving time change left a strong impression when returning the car. I arrived at the return location in the early morning, and the staff provided some guidance, which was nice.

Car was fine. Counter staff okay. Outside staff : TERRIBLE. Unhelpful. They weren’t v interested in guiding to a v hands off type of pick up. They cld have stayed how the procedure wld be. On drop off at midnight: a woman sat in a car for 10-15” while I waited at a “stop here” sign. Absolutely NO Movement in the area. When I finally spotted her, I drive around to ask her if there was anyone working on taking cars in. She was rude - told me to turn around and go back to the spot I was supposed to be in. When I said I’d been there for 15” - she actually “corrected me” by saying, I saw you, I’ve been here the whole time - you were only there for ten minutes.” Really?! So she watched me sit there for “ten” minutes? with NO ONE around - NO MOVEMENT at midnight.

Like: It was a nicer car than I reserved.... lucky us!
Dislike: Nothing... it was all good.