The overall experience was quite poor. First, the car provided was not the model indicated during booking. Second, the rental company aggressively pushed for full insurance. Moreover, we had to pay extra for a car model we initially selected as a possible option during booking.

Very satisfied.

The overall service was acceptable, but they kept emphasizing that the insurance bought through the Zuzuche platform was not related to them, and continuously recommended us to purchase their own insurance on-site. We refused multiple times, yet they kept explaining persistently. We rented two cars, and for the first car, we ended up buying the full coverage insurance they recommended for €184, after which they finally continued the process. The more I thought about it, the more it felt wrong, because we had already purchased full coverage. So, I contacted Zuzuche's customer service, which was great—available 24/7—and they informed me that we could refuse their insurance. For the second car, we firmly rejected their insurance, and the deposit changed from €100 to €800, and the process was completed.

They tried very hard to sell me extra insurance that was already covered. They were practically insisting.

All very good.

Arrived at the counter at 8 AM, but was forced to wait until 11:30 AM to get a severely damaged van that could barely run. Finally left the lot at noon.