Overall, I'm quite satisfied. The roadside assistance service was very efficient, and they covered all the costs incurred due to the vehicle fault.

Overall service is fine, but I can never get the reserved model. It seems like they don't have Lexus at all and they replaced it with a lower class car without changing the price, which feels unfair.

Everything else was good, but it was hard to find the car in the parking lot. I didn't know the way to walk from the store to the parking lot. The two adjacent parking lots were not connected, the signs were unclear, and I ended up in the wrong parking lot on the right. It took walking outside the building to find the rental company's parking entrance and then walking down the ramp to the -4 level to find the car.

Good

It's basically all about Europcar; Alamo doesn't really come into play at all, haha.