Excellent.

I saw that online reviews for this company were not very high. When I arrived at the store, I was told that the Ford EDGE model I had booked was unavailable and that I had been upgraded to a Volvo CX40. At the time, I assumed this was a free upgrade (since in hotels and car rentals in China, if the original room type or vehicle you booked is unavailable, upgrades are generally free). After picking up the car in the parking lot, I realized that the Volvo CX40 was smaller than the original EDGE, and my luggage wouldn't fit. So, I carefully examined their receipt and fee details and discovered that the upgrade to the Volvo CX40 incurred an extra charge of $48 per day—almost double the original price. I returned to the counter and told them I wouldn't accept this arrangement, after which they switched me back to the Ford EDGE. This indicates that they must have had the EDGE available from the start but intentionally claimed it was unavailable to lure customers into upgrading with hidden charges. After returning to my home country, I discovered that, in addition to the amount I had already prepaid through the rental platform, they charged my credit card another $326. About $100 of this was for an insurance upgrade, which I accept, but the remaining $200+ was for unclear charges. I am currently disputing these with the company. This rental company has serious integrity issues, and I advise everyone to be cautious when choosing them.

Very good.

Pretty good, we got to choose our own car within the same class. Since we had a lot of luggage, we chose a bigger one.

This was my first car rental experience in the U.S. After leaving Los Angeles Airport, I had to look for the rental company shuttle at the roadside, there's a designated stop nearby that takes some searching. Once at the store, the pickup was fairly smooth with no extra sale fees. However, the originally booked mid-size SUV was replaced with a compact Chevrolet Equinox. The staff told us there were no cars of the booked type available. Although we weren't happy about it, the given car was newer and could still fit our luggage, so we accepted it. During this trip, we rented cars from three different companies and encountered issues each time. This was the least problematic experience.