The cost was quite high.

QEEQ is consistently excellent, no complaints. However, please pay attention to hidden charges at the store counter. Be cautious when reviewing the amounts, especially with certain staff, as they might print out a bill with hidden charges and ask you to swipe your card. If you're not careful, you could fall into their trap. It's best to firmly say, 'I won't purchase anything, I already bought insurance.' For T company, don't expect a vehicle upgrade—it focuses on affordability. Overall, it's very cost-effective.

We wanted to upgrade the car model, but the available upgraded vehicle at the rental company would take two hours to get ready. We had to cancel the booking. Although we never used the car, we were charged because the rental company had 'confirmed the booking'.

Good

I read the rental policy several times. They require us to return the car with a full tank to avoid extra charges. However, the rental company imposed a prepayment for fuel when they authorized the card. No matter if you return the car with a full tank, they still charge this prepayment. Now, I'm trying to get this money back from the rental company, but it's been a month with no progress. Can’t the rental platform refund me first? Both the rental company and the rental platform refuse to reimburse me?