Good service.

The rental company is very professional, and the car pickup process is extremely fast.

Great experience. They upgraded our car, and after we had lunch, there was almost no queue when we picked it up. We placed the order on-site because we were unsure if our magnetic stripe credit card would work.

The staff at the airport counter was very friendly and patiently answered questions.

The good: vehicle provided exactly as rented at the web site. Could even choose colour. The bad: almost 2-hour wait line at the counter for pick-up. The worse: an invoice with unexpected and incomprehensible extra charges after drop-off.

Excellent booking platform. Excellent Price Drop feature. Better information should be provided regarding possible extra charges after drop-off. Better information should also be provided regarding the Axa insurance. For example, contacts and what to do in case of an accident.