Excellent car, terrible pick up process

Mark

United States

Reviewed: Wed, Jun 26, 2019

About Routes: 8.0 /10

I have mixed feelings about my experience renting a car through the website and location. Online it was not clear that the pick up location is offsite away from the airport. We took a shuttle to the pick up spot and there we experienced the worst pick up process ever. Even though the staff were courteous it was clear they were really understaffed and the process was very inefficient. We spent over two hours waiting to receive our car. However once we did receive our car we were very happy with the vehicle we received and we did not have any problems with it during our trip. Because of our long wait during the pick up, when we dropped the car off we didn’t even wait for the shuttle but chose to take an Uber back to the airport.

About QEEQ: 8.0 /10

Routes

Orlando International Airport(MCO)

Orlando

United States

Medium SUV | Nissan Rogue or similar

1 days rental

Relevant Reviews on Routes Orlando Airport

NJvisitor

United States

1 days rental

Medium SUV | Jeep Wrangler or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Thu, Aug 1, 2019

“Great Experience”

About Routes: 9.0 /10

Great experience, vehicle was upgraded at no charge (luck of the draw I guess) it was a relatively smooth experience.

About QEEQ: 10.0 /10

Mikey

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Thu, Jun 27, 2019

“Positive Experience”

About Routes: 10.0 /10

Good company, a little stingy on the upgrades normally, but you get lucky when they are low on smaller cars and will automatically upgrade you at no charge.

About QEEQ: 10.0 /10

I rent A LOT! and this is one of the best sites with the best coupons and lowest prices.

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Tue, May 21, 2019

About Routes: 8.7 /10

We had to wait over 50 min for a shuttle to pick us up from the airport:( And this is at 6:30 am on Sun.

About QEEQ: 10.0 /10

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Mon, May 6, 2019

“You guys have to improve the staff members specially the young kid on the front desk.”

About Routes: 5.0 /10

First of all, I got had to wait over 1h to get the shuttle bus from the airport and I had to call three times to finnaly get picked up and once I got to the pickup location the young kid in the counter was so roud very and kep saying I have nothing else to do and that's all we have! So I booked a small sedan car but instead he gives me a pickup truck that use a lot of gaz I use to put 40$ a day just gaz and get over charged for the insurance.