Excellent car, terrible pick up process

Mark

United States

Reviewed: Wed, Jun 26, 2019

About Routes: 8.0 /10

I have mixed feelings about my experience renting a car through the website and location. Online it was not clear that the pick up location is offsite away from the airport. We took a shuttle to the pick up spot and there we experienced the worst pick up process ever. Even though the staff were courteous it was clear they were really understaffed and the process was very inefficient. We spent over two hours waiting to receive our car. However once we did receive our car we were very happy with the vehicle we received and we did not have any problems with it during our trip. Because of our long wait during the pick up, when we dropped the car off we didn’t even wait for the shuttle but chose to take an Uber back to the airport.

About QEEQ: 8.0 /10

Routes

Orlando International Airport(MCO)

Orlando

United States

Medium SUV | Nissan Rogue or similar

1 days rental

Relevant Reviews on Routes Orlando Airport

G.Norum

United States

1 days rental

Medium SUV | Nissan Rogue or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Sat, Jul 13, 2019

“the driver was great ,when we got to routes to pick up car we got a Jeep not a fan . Very slow took”

About Routes: 7.0 /10

Wish they had a place at airport.

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Thu, Jul 11, 2019

“This is the absolute worst experience I've ever had renting a car ... period.”

About Routes: 4.7 /10

I will never use Routes ever again ... absolutely the most unorganized experience I've ever seen with a rental care company. And I've even rented with a mom-pop shop in Hawaii.

N Shah

United States

1 days rental

Economy | Kia Rio or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Thu, Feb 28, 2019

“Routes need to have the cars with stepney tire.”

About Routes: 8.0 /10

The Kia rental didn't have spare tire. The tire blew while driving on 95 North in Florida with no low air pressure warning. We had to get tow truck to tow to tire shop to replace tire. We missed flight by 5 minutes and it cost us $500 dollars since Routes didn't provide shuttle as promised to us in timely manner and shouldn't have trusted Routes personal. Instead of relying on shuffle I should have booked Lyft or Uber

About QEEQ: 10.0 /10

R.Azocar Febo

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Thu, Feb 21, 2019

About Routes: 9.7 /10

When we arrived, the time to collect the vehicle we had booked was over, so it was no longer available. For that reason we had to choose the only option that there was a Jeep.

About QEEQ: 8.0 /10