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Search for Routes Car Rentals in Orlando

Excellent car, terrible pick up process

Reviewed: Wed, Jun 26, 2019
About Routes: 8.0 /10
I have mixed feelings about my experience renting a car through the website and location. Online it was not clear that the pick up location is offsite away from the airport. We took a shuttle to the pick up spot and there we experienced the worst pick up process ever. Even though the staff were courteous it was clear they were really understaffed and the process was very inefficient. We spent over two hours waiting to receive our car. However once we did receive our car we were very happy with the vehicle we received and we did not have any problems with it during our trip. Because of our long wait during the pick up, when we dropped the car off we didn’t even wait for the shuttle but chose to take an Uber back to the airport.
About QEEQ: 8.0 /10
Nissan Rogue image
Routes
Orlando International Airport(MCO)
Orlando
United States
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Orlando Airport

K.Alfers

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Tue, Sep 24, 2019
“Very smooth process.”
About Routes: 10.0 /10
The car I got was better than expected. Instead of Toyota Corolla I got a Kia Forte, very roomy.
About QEEQ: 10.0 /10
I love using easyrentcars. I never have a problem. no problem cancelling if necessary.

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Sun, Jul 7, 2019
“Poor performance”
About Routes: 4.0 /10
My whole experience with the Orlando routes office was poor all around . The only good part about the experience was the driver who picked me up from the airport was very nice

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Jul 4, 2019
About Routes: 4.7 /10
One customer service rep gave poor service and info. He gave misinformation which led to being charged extra fees twice.
About QEEQ: 8.0 /10
Easy process, good service.

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Medium SUV | Nissan Rogue or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Jun 27, 2019
About Routes: 10.0 /10
Time to pick up car was almost 1.5 hrs worst than I've ever experienced. The lady who assisted was very helpful and courteous. The cars were great condition and priced reasonable. The drop off service was great no wait time.
About QEEQ: 10.0 /10

J.Brady-Carte

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Special SUV | Jeep Wrangler or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Sat, Mar 2, 2019
About Routes: 7.3 /10
My only complaint is that we had an early flight. The location was supposed to open at 6:00 am and the shuttle to the airport was supposed to leave at 6:05. They did not even open their gate/door until 6:10. It may not seem like a lot of time, but when you are trying to make a flight, it could potentially make you miss your flight.
About QEEQ: 10.0 /10

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