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Excellent car, terrible pick up process

Reviewed: Wed, Jun 26, 2019
About Routes: 8.0 /10
I have mixed feelings about my experience renting a car through the website and location. Online it was not clear that the pick up location is offsite away from the airport. We took a shuttle to the pick up spot and there we experienced the worst pick up process ever. Even though the staff were courteous it was clear they were really understaffed and the process was very inefficient. We spent over two hours waiting to receive our car. However once we did receive our car we were very happy with the vehicle we received and we did not have any problems with it during our trip. Because of our long wait during the pick up, when we dropped the car off we didn’t even wait for the shuttle but chose to take an Uber back to the airport.
About QEEQ: 8.0 /10
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Orlando Airport

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Oct 1, 2019
“Not worth the savings”
About Routes: 5.0 /10
Shuttle driver was the only good part of the transaction. One guy at the counter. Acted like he was doing me a favor by acknowledging me. Even asked if my insurance card was real. No professionalism. Rented a Corolla, but received a Jeep. Okay, but was assured the low tire light being on was no big deal, it's a sensor, "we go over all of our vehicles before they go out". 1/8 tank of gas - really? First stop is the gas station. Get out on the highway, lots of bugs. No washer fluid! Guess their version of going over a vehicle is much different than mine. Last time I will use Routes.
About QEEQ: 10.0 /10

View more >
Intermediate | Toyota Corolla or similar
Reviewed: Tue, Jul 2, 2019
About Routes: 6.3 /10
Customer service is not their focus. I waited for 15-20 mins prior to being helped. During that time the phone rang constantly - not one time was it picked up.
About QEEQ: 10.0 /10

View more >
Intermediate | Toyota Corolla or similar
Reviewed: Fri, May 24, 2019
About Routes: 6.7 /10
The wait time to be picked up to the office was too long. Staff were not customer friendly.
About QEEQ: 9.0 /10

iulian

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, May 17, 2019
“very good experience overall”
About Routes: 9.3 /10
it was not easy to find the shuttle; although all companies outside airport had same space for pickup; other companies were running more shuttles with fewer clients, yours was quite full ; which meant that more people appreciated the price offered;
About QEEQ: 10.0 /10

R.BOODOO

View more >
Intermediate | Toyota Corolla or similar
Reviewed: Sun, Aug 19, 2018
“great start forvacation”
About Routes: 9.6 /10
Like: excellent value and service

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