The overall service was extremely poor, and they attempted to wrongly shift third-party responsibility onto me. Ace Rental Cars even tried to fraudulently charge my credit card!

Overall a very disappointing experience. Pick-up from the airport took longer than expected and standing in the cold with a small child was not ideal. When then we arrived to collect our rental which was not ready and the customer service representative, Dinesh was incredibly rude. He tried to push the insurance and tolls quite aggressively on us and then tried to make us sign for the condition of the car without seeing it. At this point I refused, left the counter and waited outside. I then witnessed another member of staff bring our car round to the front and crashed it into a bollard denting the front number plate slightly damaging the front of the car too. This was witnessed by quite a few people and it was all quite ridiculous really. The car itself was larger than we ordered and very scuffed and scratched. The child seat had no infant insert and was ripped. The car itself was very economical with fuel and comfortable and on hand back the staff were much nicer.

Car is full of minor scratches, but working fine. interior cleanliness can be improved as back seats are slightly stained.

The car was good in the end I was a satisfied customer.

Fast and prompt online service.

Free shuttle service to and from Sydney Airport was the best! Really made our trip that little bit easier and one less thing to stress about